Frequently Asked Questions
| No. | Question | Answer |
|---|---|---|
| 1 | How can I contact your customer service team? | For customer service inquiries only, please email us at neokartinfo@gmail.com |
| 2 | I emailed your customer service team. When will I receive a response? | Our customer service team aims to respond to all emails within 24-72 hours. |
| 3 | How long will shipping take? |
All orders are dispatched within 2-4 days from our warehouse after receiving the order. Shipping estimates are 6-8 days depending on the location and shipping option you choose. Please note our fulfillment and shipping estimates depend on customer location, and shipping times might increase for your order during public holidays and busy periods. |
| 4 | Do you offer returns and refunds? | Please check our Product Return and Refund Policy to know more. |
| 5 | What if I receive a damaged product? | Please email neokartinfo@gmail.com with your order number, including a video and photos of the fault. The pictures/videos of the product must show that the product is unused and has all the tags intact. |
| 6 | Will customs and taxes be included in the product price? |
Extra charges like import tax, duties, and related customs fees, if applicable, are determined and charged by the customs office of the destination country and are not covered in the payments you made to us. Please contact your local customs office directly for further details. |
| 7 | Do you offer discounts and promotions? | Yes, we offer discounts and promotions. Make sure to sign up for our email list to receive news on special offers. |
| 8 | Why hasn't my tracking status been updated? | Your tracking status may take 24 hours to update from pre-shipment status. |
| 9 | Is it possible to change or cancel an order? | Please contact our team immediately if you need to change or cancel your order. Unfortunately, we cannot make any changes or cancel your order after it has left our warehouse. |
| 10 | What payment gateways do you provide? | We have partnered with MasterCard, Visa, Gpay, PhonePe, etc. |
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